Returns Policy

Days Return Policy*

  • *Returns may only be accepted for eligible items up to 30 Days from the Original Invoice date displayed on your receipt.
  • Special Order items will be subject to a Restocking Charge (if eligible) as well as carriage for the return.
  • Returns will only be accepted providing the Shading and Batch numbers of the Product is Current.
  • Individual tiles can be accepted for returns providing they are eligible and are in Perfect condition with no damage whatsoever.
  • Any Adhesive, Grouts or similar may only be returned if unused/unopened and must not be out of it’s use by date.
  • Returning of special order items can take up to 30 Days for funds to be returned.
  • For Returns of Discounted & Discontinued Stock sent direct; the Purchaser will be required to pay for the return P&P.
  • Any Handmade or Bespoke items are not available for return.

Need Assistance?

Use our Online Live Chat to get in Touch